Q: How do I place an order?
A: You can place your order directly from this website
- To begin, you must enter the Arkansas Inmate Identification Number
- Select the facility where the inmate resides
- Make product selections and then go to checkout
- We also accept orders via phone and mail
Q: How do I know that items are acceptable at the facility?
A: We have taken the guess work out of shopping for you. The only items presented on the shopping pages are already approved by the Arkansas Department of Corrections so you can shop with the assurance that everything we make available has been pre-approved.
Q: What if I am making multiple payments? How long do I have to pay off my order?
A: Your order will be held for 10 calendar days until full payment is made or until ordering has completed, whichever comes first. All payments must be made by the last order date.
Q: What if items in my order are out of stock?
A: In the unlikely event that something is out of stock, your credit card will not be charged for that item or if you paid by check, you will receive a refund for any items we were unable to include.
Q: What if something in the order is broken or defective?
A: It is the responsibility of the offender to report any missing or damaged products to an ADC employee at time of package receipt. If the order is not correct, all discrepancies will be noted on the invoice provided and reported back to Union Supply Direct by the Shift Manager for correction. Any discrepancies reported by the purchaser of the package will not be accepted or honored. Once the offender has opened his or her package for any reason, no discrepancies can be reported. Union Supply Direct is not responsible for any items ordered in error.
Q: Why are some of my favorite brands not available?
A: We carry a broad selection of products that meet the stringent guidelines of the Arkansas Department of Corrections. Many of your favorite brands may not be considered appropriate for use inside a correctional facility or may not meet the strict packaging requirements. Please let us know however if you have an item that you would like us to carry and we will do our best to accommodate your request.
Q: What happens if the package is refused at the correctional facility?
A: Should the package(s) be refused because of our error, we will correct the problem and reship the package to the inmate at no charge to you. Should the package be refused for some other reason, we will provide a full refund to the person purchasing the order. Shipping and handling is not refundable.
Q: Will I receive confirmation that the package was shipped?
A: If you have provided an e-mail address, you will be notified when we have received your order and when the order is shipped.
Q: Is there a toll-free number available to call?
A: Yes, you can contact customer service toll-free at (855)247-6097
|