Rules and Regulations
Important Package Regulations:
Arkansas DOC Package Program
PROGRAM INFORMATION: The items in this Catalog have been approved by the Arkansas Department of Corrections. Incarcerated Individuals are not permitted to purchase packages for themselves or for another Incarcerated Individual. There is a minimum $15 and maximum $100 for food orders and $50 for hygiene orders, value allowed per Incarcerated Individual per program. Multiple packages can be ordered in which the combined total cannot exceed the $100 for food orders and $50 for hygiene orders maximum dollar value.
IMPORTANT INFORMATION: All Incarcerated Individuals are eligible to receive a package except those on Commissary Restriction, Punitive Restriction, Restrictive Housing, and Extended Restrictive Housing. Incarcerated Individuals on Death Row are eligible to place and receive orders. Incarcerated Individuals ability to receive an order will be verified before orders are shipped. Package privileges are subject to change without notice.
ORDERING PERIOD: Orders accepted April 25 – May 24, 2024. All orders must be received by Union Supply Direct by Friday, May 24, 2024. Orders received after this date will not be processed.
PRODUCT: Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog, order form or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described, your remedy is as follows: (1) immediately return it, unused, upon receipt while complying with your facility’s rules and regulations. (2) If an item is unavailable for any reason, we will obtain approval by the Arkansas Department of Corrections to substitute with an item of equal or greater value. We regret any of these changes and make every effort to ship the proper product that you request.
PROMO ITEMS: Promotional (Promo) items are only available while the program or supplies last(s). The program may be discontinued without further or prior notice. If a selected Promo item is out-of-stock or discontinued, the company will substitute the selected Promo item with another item of comparable value, or cancel the Promo item if no comparable substitute is available. Promo items are only available at facilities where incarcerated adults are allowed to receive promotional items.
PAYMENT METHOD: Union Supply Direct accepts the following forms of payment: credit card, personal check, or money order (must be domestic, printed in the U.S.) or cash payment through ACE Cash Express. We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact card holder name, billing address, CVV code and telephone number that your credit card issuer bank has on file for you. Your credit card will be billed upon placement of your order. The following forms of payments are not accepted: Green Dot, Cash App, Apple Pay.
CASH PAYMENT OPTION: Customers placing an order online or over the phone can now make cash payments with ACE CASH EXPRESS. Please visit our website for more information.
TAX RATES: All products are taxable in Arkansas. See order form for tax information per facility. Sales Tax rates are subject to change at any time.
SHIPPING: All shipped orders will be charged $6.95 (Non-Refundable). Cancelled orders will not be charged.
DELIVERY: Per the Arkansas Department of Corrections, all packages will be shipped after the end of the order taking period.
RETURNS & REFUNDS: Used or abused items cannot be returned, exchanged or refunded. Please check all your items upon receipt. If any of these items are found to be missing, defective or damaged in shipping, please notify facility staff inventorying your package immediately. Damaged or defective food and hygiene items will be refunded. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards.
Restocking Fee: If a package or item(s) is returned by you or your facility for any reason other than because the item(s) are damaged or the wrong item(s) were sent, a restocking fee of 10% will be deducted from your refund. Shipping Fees are non-refundable for refused packages.
Please Note: All credit card order cancelation notifications are sent via email to the customer. Please ensure to check your spam folders prior to the ordering period ending. Please whitelist to avoid any emails from Union Supply going to your spam folder.
Mail: Union Supply Direct, Attn: Customer Service
Dept. 725, P.O. Box 619059, Dallas, TX 75261-9059
Customer Service Phone: (562) 361-5710
Toll- Free Phone: 855-247-6097
Customer Service Hours:
Monday - Friday 7:00 a.m. – 10:00 p.m. (CST)
Saturdays 9:00 a.m. – 3:00 p.m. (CST)