Rules and Regulations
 
RULES & REGS
 
As an approved vendor, we are mandated to follow the rules and regulations set forth by the Arkansas Department of Corrections.
 
All allowable items are included in the shopping pages based on the approval of the Arkansas Department of Corrections.  Inmates are not permitted to purchase packages for themselves or for other inmates.  If you have any questions about ordering, please contact our customer service department by e-mailing us at ARcustomerservice@unionsupplydirect.com
 
Important Package Regulations:
 
Holiday Package Program
 
Weight Limit:  There is no weight limit on packages.
 
Package Limit:  There is no limit on packages.
 
Dollar Value Limit:  There is a minimum $15 and maximum $100 value allowed per inmate per order.  Multiple packages can be ordered for each inmate in which the combined total cannot exceed the $100 maximum dollar value.
 
Important Information:  All inmates are eligible to order and receive a package except those on restriction, punitive isolation, or any inmate house at Varner Super Max Unit.  Varner inmates who are Administrative Segregation, Class 1 & 2, Death Row and Varner Super Max Incentive Level 4 & 5 are eligible to place and receive orders.  Inmate’s ability to receive an order will be verified before orders are shipped.
 
Ordering Information: FAMILY & FRIENDS – Orders accepted Monday, October 29th - Wednesday, November 28th.  All orders must be received by Union Supply Direct by Wednesday, Nov 28th.  Orders received after this date will not be processed.
 
Shipping: $2.95 shipping on all other orders.
 
Damaged and Missing Product:  The inmate will be given an opportunity to inventory the contents of the package in the presence of an employee from the facility.  The facility employee will verify the discrepancy and report all discrepancies to Union Supply. Discrepancies must be reported at the time of package receipt.
Union Supply is not responsible for any items ordered in error. 
 
Returns / exchanges must be made within 30 days of delivery.  Deadline for all requests must be received prior to July 30, 2018.  Any requests made after this date will not be honored.  All discrepancies will be corrected by Union Supply Group with replacement of product or reimbursement of funds.  
 
Delivery Information: Per the Arkansas Department of Corrections, all packages will be shipped at the end of the order taking period.
 
Product:  If an item is discontinued by the manufacturer, out of stock for any reason, or is restricted by your facility, we will substitute with an item of equal or greater value.